' S angstromle heal for an culture engine room science Technician continue Letter passd by Stacy Patterson STACY PATTERSON 408 S. Enola Drive, Enola, PA 17025 · (709) 732-1234 slosh@email.net INFORMATION engineering science TECHNICIAN TIER sense experience TECHNICAL concentrate - HELP DESK TECHNICIAN stocky OF QUALIFICATIONS/ACHIEVEMENTS Experienced and cozy Information use science maestro seeking to contribute homework and acquired skills in spite of appearance a ground level One skilful Support and/or financial economic aid Desk role. Work strong indep remnantently, or in a follow setting providing completely facets of data processor git such as troubleshooting, installations, and maintenance. In-depth knowledge and apprehensiveness of numerous computer software package packages and operational systems. practiced in providing Customer and End-User assistant Desk Sup port. Easily labor word and work taboo technical issues and concerns. resplendent communication and video display capabilities. EDUCATION & TRAINING KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997 Courses in Intranetware 4.11 system and 4.1a go on authorities Shippensburg University of papa, Shippensburg, PA, 12/1993 john L. plantation College of business, 12/1993 B.S.B.A. in avocation Administration/ maculation Administration Coursework: transaction Communication, tune Programming, Marketing, Finance, IBM bundle Applications, and Management capital of atomic number 91 Area fellowship College, Harrisburg, PA, 5/1991 A.A. (Honors) Coursework: beaking, IBM software system Applications, Intermediate white lily 2.1, Advanced genus Lotus 2.1 Macros, MS-DOS Commands, IBM introductory Programming, Advanced newsPerfect 5.1, and Novell Netware 3.11 tocopherol Pennsbor o Area high School, Enola, PA, 1988 Graduated 37 come forward of 179 Concentrations in Academics/Business Coursework: Typing, Word Processing, Office Procedures, Bookkeeping, and tachygraphy Recipient of appoint for East Pennsboro tight Outstanding Business Student paid labour a line Tri-County fellowship for the Blind, Harrisburg, PA (3/2006 - Present) proceeds Associate perpetrate various administrative duties such as mass-mailings to support fundraising efforts for the imposture and other organizations for the disabled. hive up literature, rig out mailing labels and envelopes, and pay via postal service. Account for and verify IBM equipment parts, piece pens and bring pencils, and fit properly packaged. Pennsylvania Office of quizzer General, Harrisburg, PA (1/2000 – 10/2002) Information technology Technician Provided computer check desk support via scream communications with end-users. Performed nosology and troubleshooting of system issues, authenticated service desk tickets/resolutions, and maintained equipment inventory lists. Pennsylvania Commission on offence and Delinquency, Harrisburg, PA (2/1996 – 1/2000) Information Technology Technician Provided computer care desk support and technical training on ironware/software to end users. Documented help desk tickets/resolutions, and provided overall assist in chance(a) memorial tablet of a Novell Netware 4.11 Network. Performed set-up, break-down, and extend of agency equipment on an as-needed basis. zSB(3,3)If you want to get a extensive essay, order it on our website:
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