Approaches to Management and Organizational Behaviour

205KM instruction and makeupal Behaviour answer for 1 Title Approaches to Management and governing bodyal Behaviour pizza pie pie shanty and McDonalds (Fill in the Name of guild A) (Fill in the Name of Comp some(prenominal) B) Student Name HSU Ka Syn Syrus Student ID 51878875 Tutorial sort out 2 carry over of Contents Page Num 1. Objectives 9 2. Business Background 9 3. plaque construction and Design3. 1 Organization Structure of Company A3. 2 Organization Structure of Company B3. 3 Compargon the Similarities and Differences of Organization Structure in the midst of Company A & B 10101214 4.Approaches to Management & organisational Behaviour 15 4. 1 Motivation 15 4. 2 Leadership 16 4. 3 military man Re cum Management 18 4. 4 purification & innovation 20 4. 5 info Technology 22 4. 6 communicating 22 5. Conclusion 23 6. References 24 1. Objective The purpose of this storey is to predominate out the differences in the scheme structures and approaches in divvy upment and organizational behaviour of ii local eating erects, pizza chanty Hong Kong and McDonalds Hong Kong.Besides, the report is to find out the development of the eating places through identifying and analyzing the following motivation, leadership, human choice management, assimilation and diversity, breeding technology, communication. 2. Business Background Business background of pizza shanty pizza hut, Inc. is an Ameri piece of tailrestaurantchain and internationalfranchisethat offers various styles ofpizza along withside dishes. pizza pie sea chantey is a subordinate ofYum Brands, Inc. , the worlds largest restaurant company.According to the embodied website, there atomic number 18 much than 11,600 store locations in 94 separate countries and territories around the world. About their history, the legacy of pizza chanty began in 1958, when two college students from Wichita, Kansas, were approached by a family friend with the idea of hypothesis a pizza parlor. Although the concept was relatively peeled to some Americans at that time, the two brothers quickly saw the potential of this refreshing enterprise. After borrowing $600 from their mother, they bribed about second-hand equipment and rented a sm tout ensemble building on a prompt intersection in their hometown.The result of their entrepreneurial efforts was the first pizza chantey restaurant and the foundation for what would construct the largest and most successful pizza restaurant chain in the world. Hong Kong pizza pie hutch provides dine-in, back awayout and delivery examplefulness. At present, there ar over 80 stores in Hong Kong and Macau. In late years, McDonalds has invaded the delivery food swear out market, so Pizza chanteys market share has besides been thinned. This is Pizza chanty Hong Kong was veneer the ch all toldenge. Business background of About McDonaldsMcDonalds Corporation is the worlds largest chain ofhamburger close food restaurants, servin g in 119 countries and to a great extent than 30,000 restaurants. From a neighborhood restaurant open in Des Plaines, Illinois in 1955 to today, more than than 30,000 restaurants in more than 100 countries worldwide, McDonalds is the largest quick service restaurant organization in the world. McDonalds recognized that to be successful, it would lose to be flexible and adapt to societal changes. In 1975, McDonalds opened its first drive-thruTM window in Sierra Vista, Arizona to arrest a more mobile society.The company realized there was a need for a fast, quality morning meal and in 1973, the junky McMuffinTMwas introduced. In Hong Kong, there are over 200 McDonalds restaurants, and more than 10,000 McDonalds lag. In few years, Hong Kong McDonald launched delivery service, officially invaded the delivery food service market. Although McDonald Hong Kong had a lot of charity make, moreover they established of the Ronald McDonald Houses, McDonald prominence has alike do it a frequent topic of public debates aboutobesity, corporate morals andcon gisterresponsibility. 3 Organization Structure and Design 4. Organization Structure of Pizza hut Figure1. power structure Division of Pizza shanty Supervisor Asupervisor is a team leader in a grade of trustin vexation. He / She al rooms are an assistant to Manager. They put one over possession of part of the manager power, such as the allocation of the free-and-easy organiseflow, and void order of power. eating house ecumenical Manager Restaurant General Manager is amenable for all problem of the restaurant. Not just manage all employees, except also they need to manage restaurant facilitates and service quality and so on In addition, they need to set daily gross r stock-stillue tar ca-ca to fulfill organization goal.Operations Manager They trustworthy for ensure that business concern needs to use as few resources as possible to conglomerate guest requirements efficiently and effectively. Moreove r, they need to establish operation policy to all operations incision staff, include all restaurants manager. Chief executive military officer is the highest-rankingcorporate officer(executive) oradministratorin charge of unionmanagementof anorganization. An individual appointed as a CEO of acorporation,company,organization, oragencytypically reports to theboard of directors. At present, Hong Kong Pizza hovel chief executive officer is Henry Yip.Figure2. useful Division of Pizza Hut Finance department Finance department is often only defined as money management or the management of the fund. The major(ip) aims of corporate finance are maximizing shareholder value. Marketing department Commercial marketingof individuals or organizations,includingcommercial enterprises,governments and institutionstopromote theirproducts or work soldto other companies ororganizations,in turn, reselltheir make out,anduse them ascomponentsin theirproducts or services, or use them tosupporttheir a ctions. . 2 Organization Structure of McDonald Figure3. Hierarchy Division of USA Headquarter McDonalds Figure4. Hierarchy Division of Hong Kong McDonalds trainer Trainer in McDonalds non the aforesaid(prenominal) in supervisor, they are same in older staff to be an assistant to support Supervisor. group Leader Team Leader in McDonalds is the same in supervisor. mob Crew in McDonalds response for differences work in restaurant, it included Kitchen, cleaning, coinier, customer service representative and first line quality control. Figure5. Area air division Figure6.Functional Division of McDonalds Human Resources Management Department Human Resource Management isan organizationofemployeesorthe management of human resources. Thisattractive,isresponsible for staffs election, training, appraisal,rewards,andis also responsible fororganizational leadership andculture,and to ensure that calling andlabor law. Heldin the employeeswishes and lawfully authorizedcollective bargaining ag reement, human resourcesusuallyalso leave alone serve asthe companys principalliaisonwith staff representatives purchase Department Purchasing refers to the business or organization to attempt to obtain good or services, in order to achieve business goals. Although there are several(prenominal) organizations trying to set standards in the purchasing physical process, the difference between the processes organizations. 4. 3 Compare the Similarities and Differences of Organization Structure between Pizza Hut and McDonalds Similarities of Organization Structure between Pizza Hut and McDonalds Pizza Hut and McDonalds are the same employ the Functional Division and Hierarchy Division.The family between the function is the position of the specialist, and other commonwealths. In general, specialist exit take hold the authority to adhere to the line manager, to achieve any of their instructions. In many large and globose companies are always employ Functional and hierarchy division to descript their company structure. In addition, these structures can make employee hap their trading opportunities. Similarities of Organization Structure between Pizza Hut and McDonalds Although the two companies are well-known company in the world, save in Hong Kongs business size are different.Pizza Hut owned by Yum Brands, Inc, but the business in Hong Kong is operated Franchise by Jardine Matheson. Region on district administration is relatively simple, because of only china regional business. On the other hand, Hong Kong McDonalds is not operated franchise of the way. Hong Kong McDonalds business was monitored by the management of the Asia (Figure5. ). Asia McDonalds Managed by the U. S Headquarters of non-Franchise operating worldwide business. So the difference of these companies is Hong Kong McDonalds was consumeed area division models for global company structure. 4Approaches to Management organizational Behavior 5. 4 Motivation Motivation is the degree to which a n individual wants and chooses to engage in original specific behavior. Peoples behavior is determined by what affects them. Their surgical operation is a product of both ability level and motivation. Therefore, the two companies are using the inessential and Intrinsic Motivation methods motivate employees. In the past, McDonalds had to prosecute employees with too low salaries, so that McDonalds scolded by social. On the contrary, Pizza Huts hourly rate is high inwardly the food service industry.Since Hong Kong presidency has employ a minimum wage, McDonalds has also begun to focus on the welfare of the employees. Pizza Hut was using two motivation methods extrinsic motivation and intrinsic motivation to motivate employees. For the extrinsic motivation, Pizza Huts crew salary growingd to HK$ 28 from HK$ 21 (After the implement of minimum wage). Moreover, Pizza Huts salaries included restaurant Tips, Tips search on customers given over to restaurant and divide by the tota l proceeds of employees of the restaurant. Not just salary, but also Pizza Hut given bonus to all full time employees per year.And then, Pizza Hut established the outstanding staff submit to motivate employee. About the award recommended by the restaurant manager, the winner pull up stakes have HK$ 300 bonus. In addition, check to Hong Kongs legal, Pizza Hut also provided Mandatory Provident ancestry (MPF) to employee. Lastly, Pizza Hut provided differences fringe benefits for employees, included Medical benefit, insurance discount, and 20% off staff discount. Staff discount not just included pizza hut, but also is included all related Jardine Matheson ancillary companies, for warning Maxims Caterers Limited and Wellcome.For the intrinsic motivation, Pizza Hut will be timing implementation of the traffic rotation method to training staff. Employees not just check over their prefatory work, but also they have the opportunities to learn cashier or kitchen. Finally, staff can study the diffusion of work management to support supervisor. Give rise to reason of challenge, receiving appreciation and unconditional recognition. Moreover, the employee begin to work, supervisor will report the companys new selective reading to staff, and the daily sales targets.In addition supervisor will be highly praised the staff for good performance at the briefing. McDonalds was the same using two motivation methods extrinsic motivation and intrinsic motivation to motivate employees. For the extrinsic motivation, McDonaldss crew salary growthd to HK$ 28 from HK$ 19 (After the implement of minimum wage). Moreover, the salaries included Profit sharing and restaurant cash incentive, like pizza hut tips bonus. And then, McDonalds established the outstanding staff award to motivate employee too. In addition, according to Hong Kongs legal, McDonalds provided MPF to employee.Lastly, McDonalds provided differences fringe benefits for employees, included Group Term Life, Gro up Medical Insurance, Group Dental Plan, Education Sponsorship Program, and original Management Training both locally. About fringe benefits, McDonalds better than Pizza Hut. For the intrinsic motivation, McDonalds was the same in pizza hut intrinsic. In Fact, all of the food service industry company is using these methods to rise to sense of challenge, receiving appreciation and positive recognition etc. 5. 5 Leadership Hierarchy Division of Pizza HutHierarchy Division of McDonalds 5. 6 Human Resource Management Human Resource Management is the strategic and perspicuous approach to the management of an organizations most valued assets the masses working there who individually and collectively contribute to the achievement of the objective of the business. The Human Resources Management Process For the McDonalds in batch philosophy, they have a specific people vision To be the best employer in individually community around the World. Being the best core opportunities, traini ng and cultivation joy, rewards and recognition.Moreover, McDonalds make a name to their employee. To all their present and forthcoming employees, McDonaldsd like you to know that there are committed. We value you, your proceeds and your contributions. On the other hand, McDonalds have in place 5 people principles to reflect McDonalds values and commitment to their people. It includes (1) Respect and recognition (2) determine and Leadership behaviors (3) competitive pay and benefits (4) Learning, development and personal growth (5) Resources to get the job done. About the human resources management, McDonalds focus on every employee more than Pizza Hut.Recruitment Pizza Hut and McDonalds are using these methods to attracting applicants. Internet-based Advertisement / Print-ad in Magazines or newspaper / Employee Referrals / Applicant Initiated / Job Fairs / Employment Agencies Selection The process of screening job applicants to ensure that the most appropriate candidates are engage Pizza Hut and McDonalds are use differences types of selection Devices. Pizza Hut Application form - interview (restaurant manager) - Reference checks McDonalds Application form nd Questionnaire - interview (restaurant manager) - Reference checks Orientation New employee orientation effectively integrates the new employee into your organization and assists with retention, motivation, job satisfaction, and quickly enabling each individual to become contributing members of the work team. Pizza Hut and McDonalds Introduction (Rules, Policy, Organizational Structure and Company schooling) and a tour of the workplace Training A basic operation in the work of the manager is to develop people and to direct, get ahead and train employee.Those companies are using these methods to improve the availability, quality and skills of staff. Pizza Hut and McDonalds are using e-Leaning of job description, establish Lesson for differences hierarchy level, such as crew need to study customer service standard, how to handling s point up senior need to study how to contribute work to another assistant Manager need to study manage in restaurant etc. Performance management Approach to developing the capabilities of employees Pizza Hut and McDonalds in addition will be kept by the supervisor to practice federal agency play training to subordinate.Moreover, the two companies will also train external Mystery consumer companies to measure restaurant can achieve the scene of customer service standards, developed training plan or to upgrade the training program based on test scores. Another will be conducted annually upward appraisal, Managers are appraised by their staff. 5. 7 Culture & sort Organizational Culture between Pizza Hut and McDonalds Organizational cultureis the collective behaviour of people that are part of an organization, it is also formed by the organization values, visions, norms, working language, systems, and symbols, it includes beliefs and abits.Stro ng culture can progress to a stronger employee commitment to the organization. As the result, every organization must have their differences organizational culture. For the Pizza Hut, the mission statement is With node insanity corporate culture, we ensure every dining occasion is a pleasing amaze. We promise and the vision are to be the Leading Casual Dining Restaurant in Hong Kong and Macau bringing our customers enjoyable yet affordable European culinary art by capitalizing on our brand equity and to be the No. 1 Pizza Delivery Provider offering world class pizza delicacies always hot and on time.Slogan of Pizza Hut With Customer Mania corporate culture, we ensure every dining occasion is a delightful experience. In order to fulfill its mission, Pizza Hut has develop some unique, policies, principles, rules, processes and procedures, the sum total of which from the Pizza Hut culture (1) Open approach Policy Managers doors are open to employees at all levels, because the manager paneling not just do all about manage restaurant. During the peak hours, manager will work with general staff together. Therefore, manager can easier to mind to the voice from the employee. 2) Role culture Bureaucratic control roles and job description is most essential than the individual and position is the main source of power, control by procedures and rules, coordinated by a few senior managers.On the Pizza Hut, everything always have their standard for staff to fulfill, such as food quality standard, dress and grooming standard etc. If their staff cannot meet the standard, they will blame by the manager. (3) Ethical Culture Pizza Hut has a very powerful and positive influence on employee behavior, focus on means as well as outcomes. 4) Customer Responsive Culture Since Pizza Hut is very focus on increase customer satisfaction. They hiring the type of employees, for example ones with a more participation are helpful and friendly temper to serving customer. Having g reat listen skills to have ability to listen to and read messages sent by the customer. Providing role clarity to employees to reduce ambiguity and struggle and increase job satisfaction. Having conscientious, sympathize with employees willing to take initiative even outside their normal job duties For the McDonalds, the mission and values statement is to be our customers favorite place and way to eat.Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers experience. In order to fulfill its mission, Pizza Hut has develop some unique, policies, principles, rules, processes and procedures, the sum total of which from the McDonalds culture (1) Customer Responsive Culture McDonalds same with Pizza Hut, they are focus on increase customer satisfaction.They hiring the type of employees, for example ones with a more interest are helpful and friendly nature to serving customer. Having great listen skills to have ability to listen to and understand messages sent by the customer. Providing role clarity to employees to reduce ambiguity and conflict and increase job satisfaction. Having conscientious, caring employees willing to take initiative even outside their normal job duties (2) Workplace spirituality Recognize that their employees have an inner life, moisturize and nourish meaningful work, a place within the community.Since McDonalds focus on charity work, such as established Donald McDonald house Charities to offering a supportive environment, parents are able to care for their mould children during an incredibly stressful time. In addition, McDonalds often motivate employee to participate more about charity work. (3) People Orientation Degree to which management decisions take into account the effects on people in the organization. Organizational D iversity between Pizza Hut and McDonalds Managing diversity accepts that the workforce consists of a versatile population of people.The diversity consists of visible and non-visible differences which will include sex, age, background, race, disability personality and work style. It is founded on the premise that harnessing these differences will create a racy environment in which everybody feels valued, where their talents are being fully utilized, and in which organizational goals are met. According to the Hong Kong legals on eliminating age difference in employment, employers have the prime responsibility for encouraging equal employment opportunities and for eliminating discrimination in the workplace, so Pizza Hut and McDonalds are also comply with the law.Employees are Pizza Hut and McDonalds greatest asset. But two companies have their own organizational diversity. For the pizza hut, there are more than 4,000 people, since pizza hut focus on customer satisfaction and custom er service quality than McDonalds, so that Pizza Hut battery-acid not employs any persons with intellectual disabilities in secretly. Contrary, McDonalds hire people not because of the people physical abilities and quality. For example, McDonalds staff Wong Man Yu awarded Outstanding Disabled Employees Awards by the Labour Department in 2006.It reflect McDonalds support their employees have any physical problem. 5. 8 Information Technology Information Technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company would be responsible for storing information, protecting information, processing the information, transmitting the information as necessary, and later retrieving information as necessary.Nowadays, many organizations are using information technology to increase work efficiency and effect iveness. Since information technology can increase business performance, better decision making based on information and greater accessibility to coworkers. So that, Pizza Hut and McDonalds are use many information technology to support their business (1) Information Systems accounting information system to record or calculate all about sales, salaries etc take stock system to monitor store inventory and though internet to purchase daily restaurants needs.Point of sales systems. Office automation systems, transaction processing systems, distribution systems, etc. (2) Electronic Commerce System this part is very weighty in business, theyre use to selling, delivering, servicing and paying for products and services using internet. For the payment, Pizza Hut using credit card reader and indorse Pay wave McDonalds using octopus and Visa pay wave. (3) Networked information processing system system Linking individual computers to create an organizational network for communication and i nformation sharing.They are using e-mail, instant messaging, Voice-mail to dealing with online delivery business, Fax machines to gather in order confirm from food supplier. Electronic Data Exchange (EDI). Teleconferencing. Videoconferencing. 5. 9 Communication Communication between managers and employees provides the information necessary to get work done effectively and efficiently in organizations. Communication major functions are Control, Motivation, Emotional Expression and Information. Communication is very important part of business. Pizza Hut and McDonalds use interpersonal methods.For example organization-to-face, Telephone, Group meetings, Formal presentation, Memos, traditional Mail, Fax machines, Audio-and videotapes, Daily briefing, Hotline, E-mail, Voice mail and Teleconference to communicate with employee. Face to face, telephone and Memos are basic tools to connect employee and management. But about the organization contact restaurant, they are use daily briefing, E-mail to update information about organization. 5 Conclusion Through identifying and analyzing the following motivation, leadership, human resource management, culture and diversity, information technology, communication. I found thatFor the organization structure, the difference of these companies is Hong Kong McDonalds was implemented area division models for global company structure. On the other hand, Pizza Hut just implemented hierarchy and functional Division. For the approaches to management & Organizational behaviour, about the motivation, McDonalds hourly salaries have been low for long. Yet, ever since Hong Kong Government has implemented the minimum wage, the corporate has no choice but to increase salaries of the workers. On the contrary, the average hourly wages of Pizza Hut workers are relatively higher than McDonalds.About the Leadership, Human Resources Management, Information technology and communication, Since Pizza Hut and McDonalds are the same industry in food service restaurant, which means their organizational behaviour always the same. But about the diversity, McDonalds is better than Pizza Hut, it is because McDonalds hire people not because of the people physical abilities and quality. If Pizza Hut and McDonalds can solve above problem, they can improve their business more.